Important Hotel Information
- Pets are allowed under certain conditions and a fee for professional cleaning will be collected.
- Please be advised that there is a one-time cleaning fee of USD 59.00 plus 12% tax for Town Homes and USD 79.00 plus 12% tax for Private Pool Homes, which is collected upon arrival. Please note that all homes are self maintained and will be professionally cleaned upon departure. Please be advised that daily maid service is available upon request for an additional fee.
- There is a resort fee of USD 10.00 per unit per night plus 12% tax which is included in the room rate and covers the following: Parking, Free Copy of the Daily Mail (available at the Clubhouse), Incoming Faxes, Use of In-Room Safe, Health Club (Fitness Center), Children?s Playground and Swimming Pavilion along with Pool Towels.
Reviews
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dirty carpet and squeaky floors
03/20/2011While the townhome itself was nice, the carpets were extremely dirty, the upstairs floors squeaked and the doors were very loud when opening and shutting. normally the doors and floors ...
While the townhome itself was nice, the carpets were extremely dirty, the upstairs floors squeaked and the doors were very LOUD when opening and shutting. Normally the doors and floors wouldn't have bothered me but I was traveling with my 2 kids (2yrs and 6months). Anytime we went to open a door it would wake them. We never made it to the pool so I can't say anything positive or negative about that. The customer service wasn't the best either. There were 3 people checking guest's in and the person checking me in must have been new because it took her probably 15 minutes to do what the other 2 customer service women did in under 5minutes, not good when you have 2 kids in the car that are tired and hungry waiting to get into the room. Overall, I wouldn't come back to this hotel
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MY HAPPY PLACE
12/03/2010My family and i have stayed at regal palms twice since 2005. my sister and her husband have also stayed twice and have recommended it to friends. we all have ...
MY FAMILY AND I HAVE STAYED AT REGAL PALMS TWICE SINCE 2005. MY SISTER AND HER HUSBAND HAVE ALSO STAYED TWICE AND HAVE RECOMMENDED IT TO FRIENDS. WE ALL HAVE FOUND IT TO BE THE BEST HOME AWAY FROM HOME. IT'S A GREAT PRICE AND THE POOL COMPLEX IS EXCELLENT FOR BOTH KIDS AND ADULTS LOOKING FOR SOME RELAXATION IN THE SUN. IT HAS EVERYTHING WE NEED AND IF THERE'S EVER A GLITCH IN OUR VACATION, THEY'RE QUICK TO COME TO OUR ASSISTANCE. I WOULDN'T STAY ANYWHERE ELSE. ABC-WHITE FAMILY NOVA SCOTIA, CANADA
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Would never go back!
10/25/2010We arrived to the resort and were unable to find a staff member to check us in for over 20 minutes. then we arrived to our room to find that ...
We arrived to the resort and were unable to find a staff member to check us in for over 20 minutes. Then we arrived to our room to find that all of the bed linens and all of the towels smelled awful. We were unable to reach anyone at the front desk until the next day. When we informed them that we had arrived to a room that had not been cleaned their reply was "we do not guarantee that we provide you with clean linens, you have a washing machine, clean them." This is unacceptable. If we were to dirty something, yes of course we would clean it, but it is unacceptable to arrive to a room and be responsible for cleaning 10 towels and the bed linens for 6 beds. The staff was extremely rude. We would never return which is sad because it's a nice place, a nice area and a great price.. not worth dealing with the staff and having to clean as soon as you arrive. Also, the beds were EXTREMELY hard. If you like that, great, if you don't.. be prepared!
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An Absolutely Wonderful Place To Come ""Home"" To
04/18/2009This resort wasn't difficult to find. check-in was a breeze. there is a restaurant in the ""clubhouse"" where the food is inexpensive. my hubby gat a ...
This resort wasn't difficult to find. Check-in was a breeze. There is a restaurant in the ""clubhouse"" where the food is inexpensive. My hubby gat a cheeseburger, fries and a beer for $5. There is a pool area with a waterslide, lazy river and other smaller pools behind the clubhouse. This was great, but chairs were hard to get. Go early to get some. They give you towels when you walk through the gates. You can bring pool floaties, tubes, etc. We didn't stay in the townhouses so I can't comment on those. Instead we stayed in a 4 bedroom pool house. Ours was about 5 miles down the road in a little community of both rented vacation homes and people's year-round homes. It was gorgeous. Everything was furnished. Bring your own cleaning up stuff like paper towels, dish soap, garbage bags and washcloths. Linens are provided, but we didn't see any washcloths. Wal-Mart is a few blocks down the road. Walgreens and CVS were at the corner. I am very lazy, and I walked to it. Ha Ha. Took about 5 minutes. There are mailboxes for outgoing mail and my mail got to the people I sent it to without any problems. Along the main road there are plenty of restaurants, gas stations, grocery stores,etc and the freeway (I-4) is about a mile away. When we left, we had to take all the linens off the beds and put them in a pile in the laundry room for the cleaning people. Whatever food we didn't use, we left there. I didn't get a call or a fee about it. All in all, this resort was great and well woth the money I paid. Plenty of room for me, my hubby, 2 kids, my mother and his mother. Highly recommend.
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Regal Palms? Anything but...
04/14/2009This townhome community was maintained very poorly. our power went out in the unit for two consecuative days and one day we awoke to no hot water. the pool is ...
This townhome community was maintained very poorly. Our power went out in the unit for two consecuative days and one day we awoke to no hot water. The pool is lovely but too small for all of the units and there were never enough chairs, which forced people to sit in the grass/dirt. A 20 minute stay in the lobby to use my laptop (there is VERY limited cellphone service here!) provided a glimpse of many more problems with other units. There was very little security...pool was wide open, gates to enter were open or broken. Fitness equipment was broken also.
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