Hyatt Regency Cleveland At the Arcade
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from $98.11 USD
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Reviews
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Lot of problems
09/25/2011Upon arrival, we had several problems with receiving the room we had booked - one with a view. we were tired after traveling all day and had to spend approx 2 ...
Upon arrival, we had several problems with receiving the room we had booked - one with a view. We were tired after traveling all day and had to spend approx 2 hrs arguing to get the room we booked. They eventually got us settled there but it was a nightmare in the beginning.
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Not 4 star hotel!
10/30/2010It is not 4 star hotel. - other sites rated as 3.5 star, room & condition & parking fee is 1 star hotel. would not stay at ...
It is NOT 4 star hotel. - other sites rated as 3.5 star, room & condition & parking fee is 1 star hotel. would not stay at all
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Lacking
03/30/2010The arcade is dying! probably 90% of the stores in the arcade are closed. the majority of the store front windows in the arcade are staged to look like there ...
The arcade is dying! Probably 90% of the stores in the Arcade are closed. The majority of the store front windows in the Arcade are staged to look like there are businesses there but there are not. The rooms were average at best. The bed skirts and curtians were freyed and we found hair in the bathtub.There are two entrences to the hotel one in the front where the valet is and one in the back that leads to Quicken Loans arena and the entertainment district of the area. Upon leaving the back doors you are hounded by homless people begging for money. I feel sorry for these people but it was a vary uncomfortable feeling. The staff was friendly but when it was time to checkout I called down to the desk for a bell hop and nobody ever showed up. I will definately stay somewhere else next time I go to Cleveland.
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Cleveland downtown
12/26/2009The hotel was a beautiful piece of architecture with great location. housekeeping was horrid. the first day, the room went untouched. the second day, beds were made, but that was ...
The hotel was a beautiful piece of architecture with great location. Housekeeping was HORRID. The first day, the room went untouched. The second day, beds were made, but that was it, trash was not empty, glasses were dirty, not enough towels. NOT up to Hyatt standards. The desk clerks were very nice, and the best valet parking service I've EVER had. It almost made up for the fact that housekeeping was SUB PAR.
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Great Time in Cleveland! Cleveland ROCKS!
07/09/2009Awesome location. we went to the cleveland zoo and the indians games. just a few miles from the zoo and a 5 minute walk to the stadium. the desk staff ...
Awesome Location. We went to the Cleveland Zoo and the Indians games. Just a few miles from the zoo and a 5 minute walk to the stadium. The desk staff and Bell Man where more than polite. Everyone seemed to always have a smile on their face. The room was very, very clean. We put in a request for the top floor and got it. The travel online package came with free internet and a $30 Breakfast credit. The Breakfast was a 4 Star experience. Great Food and Great service in a very historical building. The Hyatt has done a great job breathing life back into the Cleveland Arcade building. Parking for Valet was only $22. A great price for the area, with unlimited in and out. They even let us keep our car there the 2nd day till after the game free of charge. Over all this is a great hotel for both families and couples alike. We had a great time and will be sure to return next time in Cleveland.
