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5 Days of Bad Bad Bad Service
05/16/2009We've stayed at this hotel four times in six years (family at retirement facility in the area) and had not had an unsatisfactory experience before. but this ...
We've stayed at this hotel four times in six years (family at retirement facility in the area) and had not had an unsatisfactory experience before. But this year, was a revelation -- the worst kind. Rooms are spacious, pleasant and clean. BUT: the food in the restaurant was awful, inedibly salty. Drinks in the bar were skimpy on ice, with diluted mixers, and undetectable alcohol. The desk could not once in five days get the requested newspaper delivered to our room, although it was piled at the front desk. Towels and robes were removed daily but not replaced. When I asked for replacements, 20 minutes later an unsorted unfolded damp pile of jumbled towels and robes, torn and without belts, and utterly unuseable was delivered. Room/parking keys expired in the middle of our stay, notwithstanding confirmed reservations, and staff were unpleasant about re-programming as necessary. Directions by front desk staff to local retailers were wrong. Televisions are old-fashioned table-tops, small screens, only ONE premium channel -- not even full basic cable. Movie offerings -- even for pay -- were so limited we might have been in the backwaters of Arizona, rather than the hub of a major metropolitan area. And $13 dollars a day to use our own laptop. Worst of all, sour sullen unwilling staff at every encounter. Trust me, you can do better than this almost anywhere else. We will not be back and we were glad to leave.
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Nice, But Too Much For Parking
02/17/2009This is a nice facility, with the suite option being the most convenient for families with kids. the onsite breakfast is also pretty good, though not necessarily cheap, even though ...
This is a nice facility, with the suite option being the most convenient for families with kids. The onsite breakfast is also pretty good, though not necessarily cheap, even though the kids 12 and under eating free can be helpful to some. However, parking for $12/ day in such a location is an overkill, espcially when you consider this is not downtown DC and the multi-level parking lot has enough spaces. Parking should either be free or no more than $6.00 and I'd be more inclined to say here again.
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Great Location/Service
12/09/2008I've stayed here previously. each time i had a suite rather than just a room. all the staff is friendly and efficient. great bar and a good restaurant. the ...
I've stayed here previously. Each time I had a suite rather than just a room. All the staff is friendly and efficient. Great bar and a good restaurant. The only thing to be aware of is if you park in the garage at the hotel you'll be billed an additional $10/day for parking upon checkout.
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A good location for D.C. travel
10/30/2008The suites are great, offer a lot for the money, and are sumptiously comfortable. only surprize was a charge for parking, which was annoying but proportionately less than at other ...
The suites are great, offer a lot for the money, and are sumptiously comfortable. Only surprize was a charge for parking, which was annoying but proportionately less than at other nearby facilities. We plan to head straight to this hotel for future Washington visits.
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excellent facility ttis 'MARRIOTT
07/26/2007Did not remember the no smoking policy till after i made the reservation.
however over all gr8 facility excellently appointed. room service staff a little lacking. did not set ...DID NOT REMEMBER THE NO SMOKING POLICY TILL AFTER I MADE THE RESERVATION.
HOWEVER OVER ALL GR8 FACILITY EXCELLENTLY APPOINTED. ROOM SERVICE STAFF A LITTLE LACKING. DID NOT SET UP TABLES WHEN WE DINED IN TWICE AND HAD 2 B ASKED 2 LEAVE DELIVERY TABLES BOTH TIMES EVEN THOUGH THERE IS NOT A COMPERABLE TABLE IN ROOM FOR EATING. DESK AND OTHER PERSONS WARM & FRIENDLY... DISAPPOINTE D THAT I HAD 2 RETREIVE & PARK MY OWN CAR IN A 3-5 STAR VENUE. EXPERENCE WAS SUCH THAT EVEN THOUGH I SMOKE I WOULD RETURN.
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