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Poor
10/24/2009The room had a balcony and the sliding glass door would not close fully. there was a small gap - an eight of an inch or so. i would have refused ...
The room had a balcony and the sliding glass door would not close fully. There was a small gap - an eight of an inch or so. I would have refused the room had it not been parent's weekend at Pitt and there were few rooms to be found in the area and none at this hotel. The room was drafty and there was a lot of road noise. The plaster on the ceilings in the hallway is broken and about to fall in places. I went to write a review on their comment card and there was a review from July 4th and 5th already written on the card. The date of this writing is October 24, so nobody looked at the comment card for about 3 months. That says a lot about their commitment to quality, or lack of commitment. That customer complained about dirty, smelly carpets. It isn't particularly smelly, but the space between the dresser and desk, about 3 inches wide, has lots of debris and looks like it was not vacuumed in quite a while, so I agree with that. The only reason to choose this hotel is its proximity to Pitt and Carnegie Mellon Universities. If you're willing to drive 15-20 minutes, you can get equivalent or better quality for less money. I travel a lot on business. In the past year or so to Chicago IL, Minneapolis MN, Atlanta GA, Richmond VA, Hartford CT, Boston MA, and a few others. I have never been less satisfied. I would say this room is worth about $69/night.
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You call that professional?
02/13/2009Generally speaking the hotel was pleasant though a little old for my tastes. the rooms were clean and the bed was very comfy. 3 issues really bugged me. 1. the ...
Generally speaking the hotel was pleasant though a little old for my tastes. The rooms were clean and the bed was very comfy. 3 issues really bugged me. 1. The fire alarm went off at 2:04 am and when calling down to the front desk to see if it was a false alarm or if we needed to evacuate (this has happened before to us at hotels) the clerk answering the phone said, ""it's a fire alarm."" and hung up the phone with no other details. We of course found out after the fire department arrived it was due to a intoxicated person who set it off accidentally. There were several guests including my friend that have difficulty navigating stairs so it was worth knowing if it was a real fire or just an ""oops."" I found her response incredibly unprofessional. 2. The wireless internet was down an entire day and they were completely unaware of it so we had to spend 1/2 hour on the phone to tech support to get it going and it still wasn't available until the following day. 3. The bathrooms require you to shower with the door closed or it will set off the fire alarm from the steam. This goes back to the old hotel and problems with updating. On the good side, check in was very quick as was check out. The bed was comfortable and the rooms were clean. It's location was right off the main freeway that we were using so it was convenient. I might consider staying here again but only if I couldn't find anything else in my price range.
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Needs a make-over; Staff was GREAT!
08/20/2008Old hotel; needs updating; not very clean, looks worn out; sliding doors had broken hardware (difficult to lock). however, front desk staff was very helpful.
Old hotel; needs updating; Not very clean, looks worn out; Sliding doors had broken hardware (difficult to lock). However, Front desk staff was very helpful.
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Will and have stayed again
08/02/2008I have no idea where the previous people below me stayed but this was my 5th time staying at the quality inn and sure its an older building, but i ...
I have no Idea where the previous people below me stayed but this was my 5th time staying at the Quality Inn and sure its an older building, but I have never had any concerns with cleanliness or security. The staff has always treaded my family and I like royality and every room we have stayed in was very clean and comfortable. It's not the Ritz, but neither is it the pits... Its the best value for miles and a great experience to boot...
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Worst Hotel Experience Ever
04/02/2008I was traveling with my daughter to visit pitt. this hotel is a good hike from campus. the bullet proof glass at the reception desk should have been my first ...
I was traveling with my daughter to visit Pitt. This hotel is a good hike from campus. The bullet proof glass at the reception desk should have been my first indication that this would be a bad experience. The rooms are terribly outdated, smelled heavily of cigarette smoke and were filthy (clump of hair in the bath tub, for example). The room was noisy (could hear every conversation in the adjoining room) which gave the party the ensued in the room next door later on that "you were there" experience. And for all of these pleasures I paid $135 per night. I would not stay at this hotel again if it was free.
